Main Purpose of Role:

Coordination of the customer services and order processing activities within the sales office, ensuring all orders and complaints are processed promptly to the satisfaction of the customer.

Main Responsibilities

  • Answering telephone calls from customers
  • Field and log customer concerns/complaints
  • Process customer orders checking all relevant data is added for order input i.e. all orders checked against current lead times; all orders to be signed and dated by person checking; contact customers where information not clear or missing.
  • Complete all daily disciplines
  • Bulk order management and resolution i.e. receive and enter customer bulk order against bulks; keep up to reduction of bulks
  • Liaise with dispatch department to resolve delivery issues
  • Liaise with customers re delays due to manufacture/stock
  • Routing of complaints to the relevant person
  • Confer with customers and business unit on lead times

Skills & Attributes 

  • Understanding of how an office is run effectively (system awareness)
  • Professional telephone manner
  • IT literate
  • Organised, systematic and precise
  • Ability to work under pressure
  • Able to use own initiative
  • Flexible

Come and join the team?

To apply for this exciting opportunity please fill out the form and attach your CV.

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  • Euroclad Group Limited
    Wentloog Corporate Park
    Wentloog Road
    Cardiff CF3 2ER

  • Tel: +44 (0)2922 010101
    Fax: +44 (0)2922 010122